Please read these terms before booking. By accepting a quotation, paying a deposit or taking delivery of equipment, you agree to these Terms & Conditions.
1. Your booking
“We”, “us” and “our” mean Chester Event Hire. “You” and “your” mean the person or organisation named on the quotation. A booking is only confirmed once we have issued written confirmation and received the required deposit. Until then, dates and equipment remain subject to availability.
2. Deposit and payments
A 30% deposit of the quoted hire price is due at the time of booking to secure your event date, unless we agree otherwise with you in writing. The remaining balance-payment date will be shown on your quotation or invoice. The hire equipment remains our property at all times. We may withhold delivery, installation or collection arrangements where sums due have not been paid.
3. Cancellations and postponements
All cancellations or requests to postpone must be made in writing. If you cancel more than 14 days before the event, we may retain all or part of the deposit only to the extent that it reasonably reflects costs already incurred and losses we cannot reasonably avoid.
If you cancel within 14 days of the event date, the full outstanding balance becomes due. This reflects the late notice, reserved equipment, staff and event preparation. However, we will take reasonable steps to reduce our losses, including re-hiring equipment where reasonably possible, and will credit you for any costs or losses that we avoid. This clause does not affect your statutory rights.
If we agree to postpone an event, payments already made may be transferred to a new date subject to availability. Additional costs may apply if the new event requires different equipment, staffing, transport or supplier charges.
4. Your event site and responsibilities
You are responsible for ensuring that the site is safe, accessible and suitable for the agreed equipment. This includes obtaining the venue owner’s permission; providing accurate access, parking, ground and utility information; identifying underground services; and obtaining any permissions, licences or consents required for your event.
You must tell us in advance about restricted access, uneven ground, overhead cables, underground services, building limitations or any other issue that could affect installation. Additional work, waiting time, aborted attendance or changes caused by incomplete information may be charged for.
5. Equipment care, damage and loss
You are responsible for the equipment from delivery until collection, including the actions of your guests, contractors, venue staff and anyone else attending or working at the event. Equipment must not be moved, altered, repaired, sub-hired or used for any purpose other than its intended use without our written agreement.
You will be liable for the reasonable cost of repairing or replacing equipment that is lost, stolen, damaged, soiled beyond normal use, or not returned. This includes marquee panels, windows, linings, flooring, dance-floor sections, furniture, lighting, fixtures and any other hired item. Replacement charges will reflect the reasonable repair or replacement cost, together with any directly related collection, cleaning or administration costs where applicable. You are not responsible for fair wear and tear.
6. Weather, safety and force majeure
Marquees and event equipment are affected by weather and site conditions. You must follow our safety instructions and must not use heaters, naked flames, barbecues, fireworks, generators or other equipment in or near a marquee unless we have agreed in writing. We may alter, delay, suspend or remove equipment where weather or site conditions create a safety risk.
Neither party will be liable for a delay or failure caused by circumstances outside reasonable control, such as severe weather, flood, fire, road closure, public emergency or government action. We will discuss practical alternatives where possible; our liability will not exceed the sums paid to us for the affected service, except where the law says otherwise.
7. Delivery, installation and collection
Delivery, installation and collection times are estimates unless expressly agreed otherwise. You must provide safe and unobstructed access. We may take photographs of the site and installation for operational, safety and quality-record purposes.
8. Liability
Nothing in these terms limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory rights where you are a consumer. Subject to this, we are not liable for indirect or consequential loss, loss of profit, loss of enjoyment, or costs caused by a third party, venue, weather or circumstances outside our reasonable control.
9. Complaints and governing law
Please raise any concern as soon as possible so we have a fair opportunity to resolve it. These terms are governed by the law of England and Wales, and the courts of England and Wales will have jurisdiction.
10. Contact
Chester Event Hire
1 Barnhill Bank, Old Coach Road, Broxton, Chester, CH3 9JN
ChesterEventHire@gmail.com
07753 435186 · 07885 902007